ORDERING
We want you to receive your Satya Jewelry purchase ASAP. In turn, we process orders as quickly as possible. For this reason we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please contact us and we will make every attempt to honor your request.Order cancellation is not guaranteed.
Paypal is charged at the time of shipment. Affirm and E-Gift Cards are charged at time of order placement.
All items are packaged in a pouch with a meaning card. We are happy to offer additional gift wrapping as well as a Go Green option. To request gift wrapping, please contact us at zhangxinyi@saraore.com.
If you have a Saraore Jewelry account, simply log in and select “My Orders” from the menu. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order. Also note that with every order, we send an order confirmation email and ship confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder. Still can't find it? Email us at zhangxinyi@saraore.com.
JEWELRY
We do not sell individual components or half-pairs of earrings. We also do not offer customized chain lengths. All jewelry is sold as is.
If an item you are interested in is out of stock, on the page of the item, there is an option that reads "NOTFIY ME WHEN AVAILABLE". Plase sign up for restock notices. If the item gets restocked you will be one of the first to know!
We strive to source the highest quality, authentic gemstones to make your piece of Satya Jewelry as meaningful as it is beautiful. As a result, all of our healing gemstones come in variations of color, pattern, and texture. We consider that these variations are what make your piece of jewelry that little bit extra special and unique—a reflection of you.
Storing Your Jewelry - When you are not wearing Satya Jewelry, it should be stored in an airtight plastic bag. This will prevent tarnishing and scratching.
While Wearing Your Jewelry - Exposure to water, lotions, body oils, cosmetics, perfumes, excessive heat and humidity and cleaning agents may cause discoloration and affect the finish of the jewelry.
How to Clean Your Jewelry - After much research, we have found that polishing papers work best to restore luster to our sterling silver pieces. Sterling silver pieces can be cleaned best with our polishing paper. Gold plated jewelry cannot be cleaned.
Saraore Jewelry is designed and independently handcrafted by our talented designers in China.
SHIPPING POLICY
All orders are processed within 1-3 business days from the time the order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed.
We ship Worldwide! All orders shipped outside of China are shipped via YunTu Logistics.
All international orders are subject to additional shipping charges based on the destination country's taxes, tariffs, and duties. These fees are not associated with Saraore Jewelry and are to be paid by the recipient upon delivery.
Service Cost Estimated Arrival Time
YunTu Logistics - Calculated at checkout - 14-20 business days
POSSIBLE DELAYS
When the parcel reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of Saraore Jewelry and any original shipping time estimates.
REFUSED SHIPMENTS
If you refuse a shipment from Saraore Jewelry, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us.
All international orders are subject to additional shipping charges based on the destination country's taxes, tariffs, and duties.
PURCHASES & RETURNS
You have 14 days to return or exchange your item/s, please see our returns policy for full details.
We offer PayPal.