Returns & Exchanges
At SARAORE, we want you to love your purchase. If something isn’t quite right, we gladly accept returns on most unworn, unwashed, and damage-free items within 14 days of delivery.

Return Policy Highlights:

  • Returns must be postmarked within 14 days of the original ship date.

  • Orders postmarked after 14 days will receive store credit.

  • Orders postmarked after 30 days will be returned at the customer’s expense.

  • Please allow up to 14 business days for return processing once received.

How to Initiate a Return:

  1. Contact us at zhangxinyi@saraore.com. A representative will respond within 1-2 business days.

  2. If using a prepaid return label, a $5.99 shipping fee will be deducted from your refund.

  3. Package your return securely in a sturdy box to prevent damage. Returns sent in envelopes or with inadequate packaging may not be eligible for a refund.

Non-Returnable Items:

  • Final Sale, Sample Sale, Limited Edition, Gift Cards, and Gift Boxes cannot be returned.

  • Online purchases cannot be returned to SARAORE store locations.

Additional Notes:

  • Shipping and handling costs are non-refundable.

  • International orders: We are unable to provide return shipping labels.