CARE GUIDE

At Saraore, we take pride in our quality, craftsmanship, and attention to detail. Each unique piece is designed with intention, starting from the story or meaning behind each style. Our talented team carefully refines every hand drawing, ensuring that each design reflects the love and care that define our brand.

Our collections feature natural crystals and traditional Chinese gold sand, emphasizing the healing properties and aesthetic beauty of each piece. We use only genuine gemstones, carefully chosen for their colors and healing attributes, creating meaningful jewelry to inspire you on your journey.

Whether you choose pieces with gold sand, natural stones, or unique designs, our jewelry is crafted to enhance your style and well-being.

To maintain the beauty and longevity of your jewelry, please follow our care instructions.

Gold Placer

To preserve the finish of your Gold Placer jewelry, please follow these care tips: Avoid applying perfume, hairspray, or deodorant before wearing your jewelry, as certain chemicals can damage the finish. Always remove your jewelry before bathing, exercising, swimming, or washing your hands. Use a gentle cloth to clean off dirt or debris.

Gold Placer jewelry should never be cleaned in water, jewelry cleaning solutions, or with abrasive cleaners. Instead, use a jewelry cloth to gently wipe away dirt and debris, ensuring its shine and beauty are maintained for years to come.

Sterling Silver

Our sterling silver jewelry can be cleaned with polishing papers to remove tarnish and restore its sheen. While sterling silver can also be rinsed in water and mild soap, keeping it out of contact with harsh detergents, salt or chlorine water, and personal care products and perfumes will help protect it from damage and tarnishing.

Gemstones

To maintain the beauty and energy of natural crystals, it’s essential to clean them regularly. Gently wash your crystals with mild soapy water and a soft cloth, avoiding harsh chemicals that could damage their surface. Prolonged exposure to direct sunlight can lead to fading, so store your crystals in a cool, dry place to protect their color and clarity. To enhance their power, regularly charge your crystals by placing them in sunlight or moonlight for a few hours, which also helps cleanse any negative energy they may have absorbed.

Crystals can be fragile, so avoid impacts that may cause chipping or scratching. Storing different types of crystals separately can prevent damage from collisions. Keep your crystals away from chemical substances like perfumes and cleaners to preserve their appearance and energy. By following these maintenance tips, you can ensure your natural crystals maintain their beauty and effectiveness for years to come.

Jewelry Storage

To keep your Saraore jewelry in its best condition, always ensure it is completely dry before storing. Store your natural crystal and Gold Placer jewelry in a cool, dry place, preferably in an airtight pouch or jewelry box, to prevent tarnishing and scratching. Proper storage helps maintain the brilliance of your crystals and the lasting shine of Gold Placer, preserving their energy and beauty for years to come.

Customer Care

At Saraore, we are committed to providing high-quality craftsmanship and ensuring your complete satisfaction with every purchase. We proudly offer a one-year warranty on full-price items purchased directly from our official website.
All Fine Jewelry pieces come with a lifetime warranty.
Our jewelry is warranted to the original purchaser against breakage or malfunction under normal use due to defects in material or craftsmanship. However, this warranty does not cover damage caused by misuse, improper care, or alterations.
If your Saraore jewelry experiences any defects, we will repair or, at our discretion, replace it with the same or a comparable model—one time only. Please note that final sale, sample sale, limited edition, and discounted items are not covered under warranty and cannot be repaired or replaced.
For any concerns regarding tarnishing, repairs, or product inquiries, please contact our customer care team at customerservice@saraore.com with your order number and a clear photo of the item.
Our dedicated team is here to assist you with styling tips and product support—because at Saraore, your happiness is our priority.

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